Call Center Supervisor

Job Reference: 27565-Call center supervisor
Company: RecruitArab - recruiter
Industry: Telecommunications
Position: Call Center Supervisor
Location: Dubai, UAE
Industry: Telecommunications
Closing Date: 2024-09-24
Send Application to: apply@emiratesrecruiter.com

We are seeking a highly motivated and experienced Call Center Supervisor to join our team in Dubai, UAE. The ideal candidate will have a strong background in telecommunications and proven leadership skills to effectively manage a team of call center representatives.

Responsibilities:
- Oversee day-to-day operations of the call center, including monitoring call volume, performance metrics, and quality assurance
- Train, coach, and mentor call center representatives to ensure high levels of customer service and satisfaction
- Develop and implement strategies to improve call center efficiency and productivity
- Analyze call center data and reports to identify trends and areas for improvement
- Handle escalated customer inquiries and complaints in a professional and timely manner
- Collaborate with other departments to address customer issues and improve overall customer experience
- Conduct regular performance evaluations and provide feedback to call center representatives
- Manage scheduling and staffing to ensure adequate coverage during peak call times
- Stay up-to-date on industry trends and best practices in call center management

Requirements:
- Bachelor's degree in Business Administration, Communications, or related field
- [Number] years of experience in a call center environment, with [Number] years in a supervisory role
- Strong leadership and communication skills
- Proficiency in Microsoft Office and call center software
- Excellent problem-solving abilities and customer service orientation
- Ability to work under pressure and handle multiple tasks simultaneously
- Fluency in English; knowledge of Arabic is a plus

If you are a dynamic and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you. Please send your CV and cover letter to apply@emiratesrecruiter.com by 2024-09-24.


Please inculde this job reference [27565-Call center supervisor] in the email when you send your application.

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