Service Assistant

Job Reference: 31313-Service assistant
Company: RecruitArab - recruiter
Industry: Telecommunications
Job Title: Service Assistant

Location: Sharjah, UAE

Position Type: Full-Time

Closing Date: 2024-09-27

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### Job Description:

We are seeking a motivated and detail-oriented Service Assistant to join our dynamic team in the telecommunications sector. This role is essential for delivering exceptional customer service and support to our clients, ensuring they have a seamless experience with our products and services. The ideal candidate will possess strong communication skills, a passion for technology, and a commitment to customer satisfaction.

### Key Responsibilities:

- Customer Support: Respond to customer inquiries via phone, email, and in-person, providing accurate information regarding products, services, and billing inquiries.

- Technical Assistance: Assist customers with troubleshooting and resolving technical issues related to telecommunications services, including internet, mobile, and landline services.

- Service Coordination: Coordinate with internal teams to address customer concerns, ensuring timely resolution and follow-up on outstanding issues.

- Documentation: Maintain accurate records of customer interactions, service requests, and resolutions in our CRM system.

- Sales Support: Assist the sales team by providing information on promotions, products, and services, and helping customers with the purchase process.

- Feedback Collection: Gather customer feedback and insights to contribute to service improvement initiatives and enhance the overall customer experience.

- Training and Development: Participate in training sessions to stay updated on new technologies, products, and industry trends.

- Team Collaboration: Work closely with colleagues to foster a collaborative environment and share knowledge that enhances team performance.

### Qualifications:

- Education: High school diploma or equivalent; a degree in a related field is a plus.

- Experience: Minimum of 2 years and maximum of 7 years of experience in customer service, preferably in the telecommunications industry.

- Skills:
- Strong verbal and written communication skills in English; proficiency in Arabic is an advantage.
- Excellent problem-solving abilities and a customer-centric mindset.
- Familiarity with telecommunications products and services is preferred.
- Proficient in using CRM software and Microsoft Office Suite.

### Personal Attributes:

- Strong interpersonal skills with the ability to build rapport with customers.
- Ability to work under pressure and handle multiple tasks simultaneously.
- A proactive and positive attitude towards learning and professional growth.

### Benefits:

- Competitive salary and performance-based incentives.
- Comprehensive health insurance.
- Opportunities for professional development and career advancement.
- A dynamic work environment in a growing industry.

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If you are passionate about customer service and technology and meet the qualifications outlined above, we invite you to apply.

To apply, please send your resume and cover letter to: apply@emiratesrecruiter.com

We look forward to welcoming a new member to our team!


Please inculde this job reference [31313-Service assistant] in the email when you send your application.

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