Service Manager

Job Reference: 29506-Service manager
Company: RecruitArab - recruiter
Industry: Financial Services
Position: Service Manager
Location: Dubai, UAE
Industry: Financial Services
Closing Date: 2024-09-13
Email: apply@emiratesrecruiter.com

We are seeking a dynamic and experienced Service Manager to join our team in Dubai. As a Service Manager in the financial services industry, you will be responsible for overseeing the delivery of top-notch customer service and ensuring that the needs of our clients are met in a timely and efficient manner.

Key Responsibilities:
- Manage a team of customer service representatives and ensure that they are providing excellent service to clients
- Develop and implement service standards and procedures to optimize customer satisfaction
- Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes
- Collaborate with other departments to ensure seamless delivery of services to clients
- Handle escalated customer complaints and provide resolution in a professional and timely manner
- Conduct regular training sessions for staff to enhance their customer service skills
- Prepare regular reports on service performance and present findings to senior management

Qualifications:
- Bachelor's degree in Business Administration or related field
- [X] years of experience in a customer service role, preferably in the financial services industry
- Proven track record of managing a team and achieving high levels of customer satisfaction
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in MS Office applications

If you are a results-oriented individual with a passion for delivering exceptional customer service, we want to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-13.


Please inculde this job reference [29506-Service manager] in the email when you send your application.

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