Service Manager

Job Reference: 31473-Service manager
Company: RecruitArab - recruiter
Industry: Education
Job Title: Service Manager - Education Sector

Location: Dubai, UAE
Closing Date: 2024-09-24
Email for Applications: apply@emiratesrecruiter.com

Job Summary:

We are seeking a highly motivated and experienced Service Manager to join our dynamic team in the education sector. The ideal candidate will have a passion for enhancing the educational experience through exceptional service delivery. This role requires a strategic thinker with strong leadership skills, a deep understanding of the education landscape in Dubai, and a commitment to fostering a culture of excellence in service.

Key Responsibilities:

- Leadership & Management:
- Lead and manage the service team, ensuring high levels of performance and productivity.
- Develop, implement, and monitor service standards and protocols that align with the organization’s objectives in education.
- Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative environment.

- Service Delivery:
- Oversee the delivery of educational services, ensuring they meet the needs and expectations of students, parents, and stakeholders.
- Collaborate with academic staff to ensure that service processes are integrated with educational programs and initiatives.
- Develop and implement strategies to enhance the customer service experience within the educational framework.

- Stakeholder Engagement:
- Build and maintain strong relationships with students, parents, faculty, and external partners to foster a supportive educational community.
- Act as the primary point of contact for service-related inquiries and issues, ensuring timely and effective resolution.
- Participate in community outreach programs to promote educational services and gather feedback for continuous improvement.

- Quality Assurance:
- Monitor and evaluate service delivery, implementing changes as necessary to improve quality and effectiveness.
- Collect and analyze feedback from stakeholders to identify areas for improvement and initiate corrective actions.
- Prepare and present regular reports on service performance metrics to senior management.

- Training & Development:
- Identify training needs for team members and coordinate professional development opportunities to enhance skills and knowledge.
- Foster a culture of continuous improvement and innovation within the service team.
- Mentor and support staff in achieving their professional goals and enhancing their contributions to the organization.

Qualifications:

- Bachelor’s degree in Education, Business Administration, or a related field.
- Minimum of 5 years of experience in service management or a related role within the education sector.
- Proven track record of successfully leading teams and managing service delivery in an educational environment.
- Strong understanding of the educational landscape in Dubai and familiarity with local regulations and standards.
- Excellent verbal and written communication skills in English; proficiency in Arabic is a plus.
- Exceptional problem-solving and conflict-resolution skills.
- Ability to work effectively under pressure and manage multiple priorities.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment that values diversity.
- The chance to make a meaningful impact in the education sector in Dubai.

If you are passionate about enhancing educational services and have the skills and experience we are looking for, we invite you to apply for the Service Manager position. Please submit your CV and cover letter to apply@emiratesrecruiter.com by 2024-09-24.

We look forward to receiving your application!


Please inculde this job reference [31473-Service manager] in the email when you send your application.

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