Service Manager

Job Reference: 31692-Service manager
Company: RecruitArab - recruiter
Industry: Energy
Job Title: Service Manager - Energy Sector

Location: Dubai, UAE

Job Description:

We are seeking a highly motivated and experienced Service Manager to join our dynamic team in the energy sector. The ideal candidate will have a strong background in service management and a passion for delivering exceptional customer service. As a Service Manager, you will be responsible for overseeing the service delivery operations, ensuring customer satisfaction, and driving continuous improvement initiatives.

Key Responsibilities:

- Service Operations Management: Oversee the daily operations of the service department, ensuring that all service requests are handled efficiently and effectively. Monitor service performance metrics and implement improvements as necessary.

- Team Leadership: Lead and mentor a team of service technicians and support staff. Provide training, coaching, and performance evaluations to ensure high levels of employee engagement and productivity.

- Customer Relationship Management: Build and maintain strong relationships with clients, addressing their needs and concerns promptly. Act as the primary point of contact for customer inquiries and escalations.

- Quality Assurance: Develop and implement service quality standards and procedures. Conduct regular audits and reviews to ensure compliance and identify areas for improvement.

- Budget Management: Manage the service department budget and resources effectively. Analyze financial reports and service performance data to drive cost efficiencies and profitability.

- Technical Expertise: Stay up-to-date with industry trends and advancements in energy technologies. Provide technical support and guidance to team members and customers as needed.

- Health and Safety Compliance: Ensure that all service operations comply with health, safety, and environmental regulations. Promote a culture of safety within the team.

- Reporting and Documentation: Prepare and present regular reports on service performance, customer satisfaction, and operational efficiency to senior management. Maintain accurate records of service activities and customer interactions.

Qualifications:

- Bachelor's degree in Engineering, Business Administration, or a related field.
- A minimum of 5 years of experience in service management within the energy sector or a similar industry.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Proficient in using service management software and tools.
- Strong analytical and problem-solving skills.
- Knowledge of health, safety, and environmental regulations relevant to the energy sector.

Preferred Qualifications:

- Experience working in a multicultural environment, particularly in the Middle East.
- Familiarity with renewable energy technologies and trends.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A dynamic and collaborative work environment.

Application Process:

Interested candidates are invited to submit their CV and a cover letter outlining their qualifications and experience to apply@emiratesrecruiter.com by 2024-09-19. Please include "Service Manager Application" in the subject line of your email.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.


Please inculde this job reference [31692-Service manager] in the email when you send your application.

More similar jobs:

Automotive Service Manager
Automotive Service Manager
HVAC Service Manager
Food Service Manager Assistant
Automotive Service Manager Assistant
Automotive Service Manager
Funeral Service Manager
Automotive Service Manager Assistant
Automotive Service Manager
Automotive Service Manager Assistant
Senior Service Manager
Food Service Manager
Senior Service Manager
Automotive Service Manager
Community Service Manager
Senior Service Manager
Senior Service Manager
Service Manager
Funeral Service Manager
HVAC Service Manager

Browse jobs in UAE by job role:

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z